FAQ

Welcome to the Rocini Frequently Asked Questions (FAQ) Page.

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time: 5 to 8 business days (Monday to Friday).

  • Estimated total delivery time: 6 to 11 business days (Monday to Friday).

For more details, please refer to our Shipping policy. 

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the US. For more information, please check our Shipping policy.

Question #3: Where is Rocini located?

Answer: Rocini is a US-inspired online-only fashion store brand. We are proud to be a part of Rocini Fashion Group LLP, with our headquarters located in 32 Kinburn Street, London, England SE16 6DW. By working with a global network of partners, we manage and deliver a curated collection of products designed specifically for the American market.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us as soon as possible to file a claim. For more information, see our Return Policy.

Question #5: What is your return policy?

Answer: We have a straightforward return process. For complete details, please visit our Return policy page.

Question #6: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return policy for more details.

Question #7: What is your return window?

Answer: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be in their original, unworn condition. For full details on how to start a return, please see our Return Policy.

Question #8: Do you ship internationally?

Answer: No, we currently ship exclusively within the US.

Question #9: How can I track my order?

Answer: You can track your order through the tracking page on our website.

Trade Name: Rocini
Company Name: Rocini Fashion Group LLP
Company Number: OC459545
Business Address: 32 KINBURN STREET, LONDON, ENGLAND SE16 6DW

Email: support@rocini.com
Phone: +1 929 529 8648

We answer all your questions within 24-48 hours.

Business Hours:
Monday - Friday: 08:00 - 20:00 (GMT)
Saturday and Sunday: 09:00 - 18:00 (GMT)