Shipping policy

At Rocini, we are committed to providing an exceptional shopping experience for our American customers, including clear and straightforward shipping policies. We offer free shipping on all orders within The United States of America.

Shipping Locations

This shipping policy applies to orders shipped within The U.S. To ensure the best value for our customers, orders are dispatched from our global fulfillment centers directly to The U.S. Once your package arrives in The U.S. it is handled and delivered by one of our local carrier partners.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (EST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

  • Order handling time: 1 to 3 business days (Mon-Fri). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time: 5 to 8 business days (Mon-Fri).

  • Total delivery time: 6 to 11 business days (Mon-Fri).

Carrier Services

We partner with the following reliable carriers for deliveries within The U.S. :

  • USPS

Shipping Costs

We ship all orders on a DDP (Delivered Duty Paid) basis, meaning we cover all import duties and brokerage fees. No Sales Tax is collected by Rocini, and no additional customs fees will be charged upon delivery.

Delivery Issues & Damage

If you experience any issues with your delivery, such as delays, lost packages or damage, please contact our customer service team (here) immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our tracking page. Please allow 24-48 hours for the tracking information to update after you receive your shipping confirmation email.

Contact Information

Trade Name: Rocini
Company Name: Rocini Fashion Group LLP
Company Number: OC459545
Business Address: 32 KINBURN STREET, LONDON, ENGLAND SE16 6DW

Email: support@rocini.com
Phone: +1 929 529 8648

We answer all your questions within 24-48 hours.

Business Hours:
Monday - Friday: 08:00 - 20:00 (EST)
Saturday and Sunday: 09:00 - 18:00 (EST)